Where we deliver

We currently accept orders for delivery within the United States. Enter your complete delivery address at checkout to confirm availability for your selected products. Our supported shipping zones determine whether an order can be placed.

If we add destinations such as the European Union in the future, we will publish the applicable production routes and destination-specific delivery estimates before accepting those orders. The U.S. estimates below do not apply to future international markets.

Production & delivery estimates

Made-to-order mats and tile sets enter production after your order is placed. Products specifically marked Ready to Ship are stocked items and require order processing instead of a production period. Estimated arrival = production and processing time + shipping time after dispatch. Shipping time alone is not the full time from ordering to arrival.

The Ready to Ship schedule applies only to products explicitly marked Ready to Ship on their product page. Available-to-order products are not automatically ready to ship. For any other products, check the individual listing or contact us to confirm processing and delivery timing before ordering.

The exact product, selected options, shipping service and destination determine the applicable estimate. Check the delivery information on each product page before ordering. Remote or hard-to-reach addresses, public holidays, severe weather and carrier disruptions may extend delivery time. Estimates are not guaranteed arrival dates.

Shipping charges & taxes

Standard shipping is free on all supported U.S. orders, with no minimum order value, including made-to-order mats, made-to-order tiles and ready-to-ship tiles. Free standard shipping also applies to orders containing both products and to supported remote or hard-to-reach addresses. Delivery to those addresses may take longer. Our current supported market is the United States.

Orders are dispatched from U.S. warehouses, and customers do not pay customs duties, import taxes or customs-clearance fees on delivery. You will not be required to pay additional customs or import charges on delivery. Any applicable sales taxes collected at checkout are displayed before you pay.

If a carrier requests an unexpected delivery payment, contact admin@roamorystudio.com before paying so we can resolve it.

Separate parcels & tracking

Each item follows its own processing or production schedule. A ready-to-ship item may be dispatched before a made-to-order item. Ordering items together does not shorten either timeline. If an overall completion estimate is shown, it must allow for the item with the latest delivery window.

You may order a mat and a tile set together wherever both products are available for delivery at checkout. Each product includes the accessories specified in its individual listing.

We will email a shipping confirmation with a tracking link after each parcel is dispatched. Made-to-order items first complete production; ready-to-ship items first complete order processing. A carrier tracking page does not show the production stage before dispatch. A tracking number may be created before the carrier records its first movement. Products in the same order may be produced and shipped separately and arrive on different days. We will provide tracking information for each shipment. If one item arrives first, please check the tracking for the remaining parcel.

Address changes & unsuccessful delivery

Check your complete address, apartment or suite number, postal code and contact details before purchase. Email us immediately about an error. We will check whether a correction is possible, but cannot guarantee a change after production or dispatch.

If a parcel is returned as undeliverable or an address needs correction, we will explain the available options and any additional costs before arranging a new shipment. You are not responsible for extra costs caused by our own fulfillment error.

Delays & missing parcels

If we cannot ship within the applicable stated period, we will notify you, provide an updated shipment estimate, seek any consent required for the delay, and explain the option to cancel the unshipped goods for a prompt refund where required. An estimated date does not remove these obligations.

If tracking stops updating, a parcel does not arrive within the expected window, or a delivered parcel cannot be found, contact us at admin@roamorystudio.com. We will investigate with the relevant carrier or fulfillment partner and explain the resolution. We do not automatically reject a valid claim merely because a parcel was handed to a carrier.

For items received damaged, incorrect or incomplete, please follow our Returns & Refunds Policy and report the problem right away within 14 days of delivery. This does not limit mandatory legal rights or a claim for goods that were never delivered.